Privacy Policy

City Beach Privacy Policy

Effective 19th November 2014

Fewstone Pty Ltd as the trustee for City Beach Trust (ABN 11 885 795 792), and its associates ("We", "Us", or "Our") are committed to ensuring your privacy. The City Beach privacy policy ("Privacy Policy") covers how we manage your personal information across our business. It applies to City Beach and to the practices of the agents and contractors we engage. Privacy laws place strict requirements on us to ensure that certain information of yours remains confidential, your information is securely kept and, that you can easily access your information to check, correct and delete.

Our Privacy Policy explains how information about you is gathered and how that information is stored, maintained and used.

What You Give Us

As part of our normal services for customers, there are times where we are required to collect personal information:

These services include:

  • Lay-by purchases
  • Customer orders
  • Online purchases and payments
  • Maintaining your information on our websites
  • Refunds
  • Customer feedback and surveys
  • Marketing communications
  • Registering an online account
  • Promotional entries
  • Customer service channels including social media
  • Gift card or voucher redemption

We also use cookies to gain statistics on the performance of our website and to personalise your online experience. Most internet browsers are set to accept cookies, if you do not wish to receive cookies you will need to adjust the setting of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.

What We Collect From You

We may collect the following personal information:

  • Your name and contact details (including address, email, and phone number)
  • Gender and birthdate
  • Domain you used to access the internet
  • Date and time you access our website
  • Internet address of the website from which you linked directly to our website
  • Other information which you may supply
What We Do With It

We use this information to provide you with the best customer service and relevant marketing and remarketing across our websites and/or other marketing channels including social media. In addition we use this information to assist us in planning for services and future development opportunities.

We may provide this information to employees and other associated companies for business purposes and marketing or remarketing purposes through our website, social media or marketing providers.

We may also provide this information to third party service providers to process sales, store and analyse data and information, provide web support, send marketing messages and deliver products. These third party providers may be located outside Australia, in other countries including, but not limited to the United Kingdom.

We will take reasonable actions to ensure third party recipients of this information do not breach Australian Privacy laws in relation to the information we may disclose.

We will not sell or trade your personal information.

From time to time we may send marketing communications to you. At any time you have the ability to unsubscribe or update your preferences to no longer receive marketing material. You may also review, change or delete your personal information related to your online profile by signing in online. If you would like to know what personal information we have collected please contact our Privacy Officer on the contact details provided below.

You will have an option of not identifying yourself, or using a pseudonym when dealing with City Beach, unless it is impractical for us to deal with you if you have not identified yourself.

Security We Use

To ensure that your information remains secure we have ensured that the appropriate procedures are in place to safeguard your information and prevent unauthorised access, disclosure, maintain data accuracy and ensure the appropriate use of this information.

We take the security of your online transactions seriously and therefore ensure a safe platform for online transactions. All information is encrypted at time of processing ensuring your security and privacy.

General Usage

By providing your information to a City Beach employee as detailed in the above policy or via accessing or using this website on any computer, mobile phone, tablet, console or other device (collectively known as "Device") you consent to our Privacy Policy.

City Beach may modify this Privacy Policy at any time effective upon its posting. Your continued use of our products and services constitutes your acceptance to this Privacy Policy and any updates. This Privacy Policy is incorporated into, and is subject to, the Terms Of Use.

Unsubscribe From Marketing

To unsubscribe or opt out of marketing emails from City Beach, an unsubscribe link will be found at the bottom of all marketing emails. You can click this link and enter your email address to unsubscribe from City Beach’s email marketing program. Alternatively, you can also update your email preferences via your City Beach account by unchecking the 'Receive marketing emails' tick-box and clicking save. To opt out from SMS marketing, you can simply text ‘STOP’ to the number supplied in the SMS message.

Privacy Complaints

If you have any questions about this Privacy Policy, or a complaint regarding the treatment of your personal information, please contact our Privacy Officer on the details are below.

Email: customerservice@citybeach.com.au

Phone: 1800 640 811

Mail: Customer Service
PO Box 2399
Mansfield
Qld 4122