As our customer, you must ensure that the correct delivery address is entered at checkout, as parcels that are returned to City Beach as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for the original dispatch are not refundable.
City Beach does not ship internationally.
Bulky & Flammable Goods
Large items include, but are not limited to, travel bags, surfboards, body boards and cruiser skateboards, and will be shipped by Express Road Service with TNT couriers.
Flammable goods include, but are not limited to, perfumes, fragrances, colognes & aerosols, and they are classed as Dangerous Goods. We can only deliver these items to mainland Australia as all deliveries must travel via road freight. Dangerous goods (DGs) are items that can cause problems during transportation, i.e. explosive, flammable or corrosive. Safety regulations prohibit many DGs from being shipped by air. City Beach does not offer Express Delivery for parcels containing DGs as they may be air transported, however we can deliver them by Express Road Service (TNT).
These orders cannot be sent to a PO Box address, it must be a residential or business address with the business name included in order. You will be notified via email with your TNT tracking number. Please see below for shipping charges applied to bulky and flammable items.
The estimated delivery date for bulky and flammable items depends on your delivery address, and is calculated from the time you receive the shipping confirmation email, not from the time the order was placed.
The following are estimates only, and are based on information provided by TNT couriers:
If the Goods are delivered by courier, your parcel will be delivered during normal business hours.
Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect the parcel during normal business hours.
Parcels will be held by the delivery service for their maximum hold time. Should you not respond to a calling card and the parcel is returned to City Beach as unclaimed, further freight charges may be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
Once the Goods have arrived at City Beach's warehouse, it may take up to another 3 days for processing and dispatch. Once the order has been shipped, you will receive an email confirmation.
- Express road service - 3 to 10 business days for metro areas.
- Please allow up to another 10 business days for rural areas.
- For all TNT order inquiries please contact TNT directly on 131150.
All Other Parcels & Products
Depending on the nature of the goods ordered, City Beach will arrange for delivery of the goods by Australia Post or a courier.
City Beach will endeavour to deliver the goods to your nominated delivery address within the time period specified when you place your order however City Beach will not be liable to you (our customer) or anyone else for any losses suffered or incurred due to delay.
City Beach endeavours to process all orders within the next business day however please allow up to 3 business days for your order to be processed and dispatched.
The estimated delivery date depends on your delivery address, and is calculated from the time you receive the 'Order Shipped' email and not from the time the Order was placed. The following are estimates only, and are based on information provided by Australia Post:
Please allow for a further 3 business days (in addition to the above) for delivery to remote areas as an estimate only.
Please note, delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and you will be contacted to collect your goods. Some remote locations such as islands can only be accessed by boat therefore normal shipping times do not apply.
The delivery dates are estimates only. City Beach will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for a variety of reasons. If you are experiencing a longer than usual delay, please first enquire about your missing package at your local post office.
If your order cannot be dispatched within 3 business days of the order being placed, you can cancel or modify the order (in the event of lack of availability of particular goods). To do so please contact our customer service team on 1800 640 811 or email firstname.lastname@example.org
City Beach reserves the right not to accept an order, or having accepted an order, to cancel an order if it cannot supply the goods within the order.
City Beach Online cannot investigate dispatched missing orders until 10 business days after you have received the shipping confirmation email, as per Australia Post guidelines. If your package has still not arrived after this time please contact us on 1800 640 811.
Any damaged or lost orders are subject to an investigation carried out by the courier company. This investigation can take up to 10 business days and we must allow the courier company to complete their investigation before we can take any further action into the whereabouts of the parcel.
Australia Post does not require a signature for delivery unless otherwise specified. If you are not present at your delivery address when an order is delivered you may find your parcel is left at the address in a safe spot i.e. letterbox or you will receive a card with information on where and when to collect your order. Australia Post does not redeliver items which have been transferred to a local post office for collection.
Special instructions can be left for delivery of your order during checkout - however please note that City Beach takes no responsibility in the case that these instructions are not followed.
If you leave specific shipping instructions for a parcel to be left at a property then the parcel is left at your own risk. City Beach accepts no responsibility or damage or loss of parcels that have been left as per the shipping instructions.
Same day shipping – we offer same day shipping if your order is placed before 2pm AEST (weekdays). If your order is placed after 2pm AEST it will be dispatched the following working day.
Express post - this will take 1 to 2 business days for metro areas and up to 4 business days for regional areas.
Standard mail - this will take 2 to 6 business days for metro areas and up to 10 business days for regional areas.
All Other Parcels & Products
Subject to the terms of any order, if City Beach cannot supply all items, you will be contacted and the rest of the order will be shipped.
Where an orders size exceeds packaging restrictions, the order may be sent in multiple parcels with multiple tracking numbers. Due to this the complete order may not arrive at the same time.
For all our customers whose delivery addresses are within Australia, we offer FREE standard shipping on orders $75 and over. A fee of $5.99 for regular shipping will be added to all orders placed under $75. Express shipping is available for $9.99.
Free shipping excludes Gift Card purchases and bulky items.
You will be able to see the freight costs at the checkout stage, before finalising your payment.
If required by City Beach, you must pay to City Beach the delivery fee (or such other fee as may be specified by City Beach) in respect of each order.
If your order includes Restricted Material where Australian law prescribes a minimum age to purchase such items, you must ensure that a person over the age of 18 years (or such other minimum age as is prescribed by the law) is available to accept delivery of these goods.
Bulky Shipping Charges
Additional charges apply to items deemed to be of a bulky shipping nature. City Beach reserves the right to change the charge values and the products they apply to without notification.
Where an order contains a combination of bulky and regular items, the bulky item charge will apply to the whole order and exclude it from any free shipping promotion.
Bulky fees are charged on a per item basis. As the amount of bulky items increases, the shipping charge will increase.
Please note, bulky items are excluded from any free shipping promotions.
Large orders and bulky items which include, but are not limited to, travel bags, surfboards, body boards and cruiser skateboards will be shipped with TNT couriers. These orders cannot be sent to a PO Box address, it must be a residential or business address with business name included in order. You will be notified of your TNT tracking number via email. Please see below for shipping charges applied to bulky items.
The estimated delivery date depends on your delivery address, and is calculated from the time you receive your shipping confirmation email, not from the time the order was placed.
The following are estimates only, and are based on information provided by TNT couriers: Express road service - 3 to 10 business days for metro areas. Please allow up to another 7 business days for rural areas. For all TNT order enquiries please contact TNT directly on 131 150.
The below table is representative of the products which currently incur bulky shipping & their related charges based on geographic location.
|Cruiser Skate Boards
Subject to City Beach's return policy, City Beach will take all reasonable care to appropriately pack all orders, but will not be liable or responsible for any damaged goods or missing orders lost in transit.
Risk Title In The Goods
Subject to payment, property and risk in the goods passed to the customer upon delivery of the goods to the customer's nominated delivery address, anyone at the customer's nominated delivery address who receives the goods shall be presumed by City Beach to be authorised to receive the goods.
Free standard shipping applies to orders $75 and over made within Australia, excluding gift card purchases & bulky items. Orders under $75 will incur a $5.99 fee for standard shipping. Express delivery is available for a fee of $9.99.
Free standard shipping is subject to change at City Beach's discretion.
In these terms and conditions:
"Account" means the personalised account created by the Customer on the Website enabling the Order of Goods.
"Agreement" means these terms and conditions, including the terms of any Order placed by the Customer through the Website (if applicable).
"Business days" means business days in Brisbane, Australia.
"City Beach" means Fewstone Pty Ltd ACN 010 496 465 trading as City Beach.
"Customer" means any person or persons who wish to or have used the website to place an Order.
"Goods" means any products described in an Order and includes packaging.
"Intellectual Property" means all rights in patent, copyright, trade names, trademarks, logos, designs, images (including photographs, videos, multimedia or films) or service marks (in each case whether registered or registrable).
"Material" means any information (including but not limited to data, source codes, and drawings) or images in any form (whether visible or not) stored on or used in connection with the Website.
"Order" means a request submitted by the Customer to purchase Goods from City Beach through the Website.
"Restricted Material" means any product displayed for sale on the Website, the sale of which is restricted to persons of a certain age.
"Website" means the internet site located at www.citybeach.com.au operated by City Beach.
Any reference in this Agreement to the singular includes the plural, to any gender including all genders, to any act or statute includes any act or statute which supersedes, replaces or modifies any earlier act or statute, to persons includes all bodies and associations both corporate and incorporated and vice versa, paragraph headings are for reference purposes only and all references to clauses are to clauses in this Agreement unless otherwise specified.
All references to dollar amounts are references to Australian Dollars (AUD).