Got a question about your order?

Where is my order?

Once you place an order with us, you'll receive an email to let you know that we have received your order and that it is being processed. Once your parcel has been picked up by the carrier, you will receive another email to let you know your parcel is on its way. Our international customer's parcels are shipped through DHL. The email will contain a unique Tracking ID and you will be able to almost virtually watch your order leave our warehouse until it’s reached your house.

Click here and enter your tracking number to see where your parcel is and when it'll be delivered.

Further communication by either email or SMS is to be expected to update your on your order’s status.

Can I talk to someone about my order?

You sure can! Call our friendly Customer Service team on 1800 640 811 Monday - Friday 9am - 5pm AEST, but please note we are based in Brisbane Australia, so international charges will apply as per your telephone contract. Alternatively, please click here and we'll be able to help you.

I entered the wrong address - what should I do?

The delivery address for an order must be a valid address and unfortunately the delivery address cannot be amended once the order has been paid for and is being processed.

In the event that the wrong address had been entered at the checkout, and the package is delivered, City Beach will not be liable for any replacement or refund. You may also incur additional postage costs for changing the address for undelivered parcels with a wrong/invalid address, so be sure to carefully enter your address at the checkout.